Rundu as a Local Authority is recognized under the Chapter 12, Article 111 of the Namibian Constitution and operationalized by the appropriated bill of Parliament, which is the Local Authorities Act, Act 23 of 1992 as amended, is entrusted to sustainably and uninterruptedly deliver municipal services to the residents within the Local Authority area of Rundu. To ensure quality of service at all levels within the Council, there is a need to have a Customer Service Charter that shall be applied by all staff members, Councillors and stakeholders of Council. The Charter will outline the standards and quality of service expected from Rundu Town Council by all our stakeholders.

The objective of the Charter is to improve service delivery as well as fostering effective and efficient operations within the Council. The standard herein shall be the benchmarks upon which the stakeholders shall measure our performance and service delivery, whereupon comments and feedback from our stakeholders may be appreciated so that we improve where and when necessary so required. We further have captured information on stakeholders’ responsibilities, how to give feedback as well as how to lodge complaints.

It is therefore our undertaking that through this Charter and your feedback, comments and complaints that we continuously grow and improve as a Council mandated to deliver service to all our stakeholder efficiently.

It is also our covenant that we strive to make Rundu a “City of diverse opportunities and centre of socio-economic excellence by providing affordable and sustainable municipal and developmental service through sound governance and effective management, whilst upholding Professionalism, Equity, Dedication, Integrity and Innovation.”

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Hon. Gabriel M. Kanyanga
MAYOR